Mailscreen Support Center

Within the Mailscreen Support Center there is a team of experts that could assist you with all technical questions about the Mailscreen services. We also have expertise competence on the most common email servers such as Microsoft Exchange, Lotus Notes, etc.

Mailscreen is one of the few online security providers to offer customers FREE service support 24 hours a day, seven days a week, and 365 days a year.

Case Management

All cases, irrespective of if they have arrived through telephone or e-Support are managed by the Mailscreen Support Center. Your case will be logged and monitored, you will get a case number upon creation and the case will be analyzed by our support team. If questions arise we will contact you for complementary information about details such as access to log files from your e-mail server/client. We thereafter agree on how the case should be managed to resolve your problem as soon as possible.

Escalation and closure

If needed your case may be escalated to an expert system engineer. When we have found the reason to your problem we will update you. When your report back confirming that all things are working and we agree that the problem is resolved, we will close the case for further actions. The case could also be closed if you do not report back to us on a pending question.